Awardco support
We’re here to help
Have questions about the platform? Contact the Awardco team below and get the right answers.
Contact information
Email
Available:
24/7 in all Google Translate Languages
Average Response Time
5 hrs
Average Resolution Time
13 min. - without wait time for client response
72 hrs - with wait time for client response
72 hrs - with wait time for client response
Online Chat
Available:
24/7 in all Google Translate Languages
Average Response Time
<1min
Average Resolution Time
2 min.
Phone
Available:
Available:
Monday - Friday, 24 hrs a day
Monday - Friday, 24 hrs a day
Average Response Time
1 min.
Average Resolution Time
2 min.
Awardco FAQs
FAQs
Answers to the most frequently asked questions about Awardco.
How can I contact Awardco Support?
You can reach Awardco Support 24/7 through the following channels:
Chat: Click the blue "Chat" button located at the bottom right corner of any page within your company's Awardco platform.
Email: Send your inquiries to support@awardco.com.
Phone: Contact us at 1-800-320-0893. Phone support is available 24 hours a day, Monday through Friday.
Chat: Click the blue "Chat" button located at the bottom right corner of any page within your company's Awardco platform.
Email: Send your inquiries to support@awardco.com.
Phone: Contact us at 1-800-320-0893. Phone support is available 24 hours a day, Monday through Friday.
Where can I find resources to help me manage the Awardco platform effectively?
The Awardco Resource Center is your go-to hub for comprehensive support. It offers access to help articles, FAQs, and support options designed to assist you in managing the platform effectively. Access the Resource Center by clicking the question mark icon in the bottom right corner of the screen within the platform.
How do I redeem my Awardco points?
To redeem your points, log in to your Awardco account and navigate to the "Spend Points" section. Here, you can browse and select from a wide range of rewards, including items from Amazon, hotels, gift cards, event tickets, and more. Please note that point redemption options may vary based on your organization’s settings.
What should I do if I encounter issues with my order?
If you experience any issues with your order, such as delays or discrepancies, please contact Awardco Support through chat, email, or phone. Our team is ready to assist you in resolving any concerns promptly.
